Communication Policy

Purpose

Clear, steady communication is essential to your defense. This policy explains some high-level communication guidelines. It is written in plain English so you always know what to expect.

1. Response Times

  • I return most messages by the end of the business day or within 24 hours.

  • If I am in court or in a full‑day hearing, responses may take up to 48 hours.

  • If something is urgent, please say so clearly in your message.

2. How to Contact

To keep your information secure and organized, please use:

  • The encrypted Consultation Request Form for initial inquiries.

  • Your Client Portal (Clio for Clients) once a written engagement agreement is signed and we have begun an attorney-client relationship.

    • This is by-far the best way to handle sensitive and important communication. And we will treat virtually everything about your situation as sensitive and important. The Client Portal will allow you to upload documents, view documents, ask questions, receive calendar invitations, and send or receive written updates.

    • It is encrypted, secure, and keeps everything organized.

  • Email as a backup for logistics and simple questions.

    • Look: email works. The trouble is that, honestly, we all receive too many emails. Also, most email is not encrypted. And email programs are a poor repository for sensitive files and information. This is why email should serve as a fallback communication method.

  • Text Messages for last-minute logistics only.

    • Text messages are not secure and should not be used for legal advice.

    • Of course, feel free to use texts for any short, time‑sensitive notes like: “Running a few minutes late to court” or “I cannot find the building”.

3. Emergencies

If you are contacted by law enforcement, detained, or being questioned:

  1. Call the office immediately.

  2. If you reach voicemail, send a text starting with: “URGENT: POLICE INTERACTION”
    Include your location.

4. Confidentiality

Your privacy is a critical part of your defense. Attorney‑client privilege only protects communication kept between us. To safeguard you:

  • Do not forward emails or portal messages.

  • Do not share screenshots or summaries with anyone else.

  • Do not discuss legal advice with friends, family, or employers.

If you want to involve someone in your support system, I am happy to help you do so safely.

5. Staying Updated

You will not need to chase updates. I schedule check‑ins at important moments in your case so you always know what to expect.

Questions

Communication is part of our partnership.

If you are ever unsure how to reach me or which method to use, please ask — we will navigate it together.

CDH Law Office, PLLC

Policy: Communication Policy
Last Updated: 2026-02-18