Communication Policy

Purpose

Clear, steady communication is essential to your defense. This policy explains how we stay connected and how to reach me throughout your case. It is written in plain English so you always know what to expect.

1. Response Times

  • I return most messages by the end of the business day or within 24 hours.

  • If I am in court or in a full‑day hearing, responses may take up to 48 hours.

  • If something is urgent, please say so clearly in your message.

2. How to Contact Me

To keep your information secure and organized, please use:

Client Portal (Clio for Clients) — Best for sensitive or detailed communication

Upload documents, ask case‑related questions, and send or receive written updates here.
It is encrypted, secure, and keeps your case organized.

Email — Best for scheduling and simple questions

Good for logistics and basic updates.

Text Messages — Logistics only

Texts are not secure and cannot be used for legal advice.
Use text only for short, time‑sensitive logistical notes such as:

  • “Running a few minutes late to court”

  • “I cannot find the building”

If a legal question is texted, I’ll ask you to schedule a call or send a portal message instead.

3. Emergencies

If you are contacted by law enforcement, detained, or being questioned:

  1. Call the office immediately.

  2. If you reach voicemail, send a text starting with: “URGENT: POLICE INTERACTION”
    Include your location.

4. Confidentiality

Your privacy is a critical part of your defense. Attorney‑client privilege only protects communication kept between us. To safeguard you:

  • Do not forward emails or portal messages.

  • Do not share screenshots or summaries with anyone else.

  • Do not discuss legal advice with friends, family, or employers.

If you want to involve someone in your support system, I am happy to help you do so safely.

5. Staying Updated

You will not need to chase updates. I schedule check‑ins at important moments in your case so you always know what to expect.

Questions

Communication is part of our partnership.

If you are ever unsure how to reach me or which method to use, please ask — we will navigate it together.

CDH Law Office, PLLC

Policy: Communication Policy
Last Updated: 2026-02-18